Stretch for your customer |
- Fully understand and fulfill needs of internal and external customers
- Do not tolerate mediocrity. Stretch, Excel and Exceed
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Be frank, be honest |
- Be frank, fair and non-political and expect the same treatment for yourself
- Do not be afraid of conflict, when it is required and is just
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Be obsessed with quality |
- Display attention to quality every single day, from the very top down, and from the bottom up
- Remember and teach that small things lead to perfection, but perfection is not a small thing
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Work hard, smart & swift |
- Nurture a culture of tenacity, perseverance and sheer hard work Be innovative
- Opportunities to innovate are everywhere, everyday. Grab them
- Take responsibility for your own agenda and priorities
- Take some risks. If you are not making mistakes, you are not trying hard enough
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Succeed as a team and as an individual |
- Strike a balance between people and task orientation
- Empower and delegate, but don't over delegate
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Discover your strengths & those of others |
- While we are bonded by shared values we must encourage and respect rich diversity in skills, experiences, knowledge, talents and personal styles
- Success comes more from exploiting strengths than from overcoming weaknesses
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